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A service organization is only as good as its clients say it is. Technologies evolve, clients evolve, and SCOA evolves. One constant in this cycle has been client expectations that SCOA delivers support services that separate us from our competitors. SCOA 24 X 7 X 365 support is the next evolution of support services. It widens the gap between what you receive from SCOA and what you receive from others.
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Industry Best Hold Times For Clients-Under 30 Seconds at most times |
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Dedicated Account Managers For The Entire Length Of The Program |
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Account Managers Manage no more than 75 Clients at one time |
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Client is touched 3 Times a month, month after month by Mail, Email or Phone |
We are the only Debt Settlement Service provider that provides service to clients in the top 10 languages spoken in the US today:
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English |
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Spanish |
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Mandarin |
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Cantonese |
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Portuguese |
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Russian |
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Vietnamese |
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Hindi |
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Korean |
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Tagalog |
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Debtor Advocacy Network of America (DANA) is a consumer watchdog network that has been established to aggressively defend consumers against unlawful, unfair and deceptive practices by creditors and collection agencies.
Financial Coaching: Approximately 90% of Americans have never received any financial training. With personal debt soaring and personal savings decreasing, it's no wonder so many individuals find themselves in difficult and extreme financial situations.
The primary focus of the SCOA Educational Package along with the debt program is to educate consumers. We believe that financial and credit education is the answer to many of the problems consumers face today. SCOA has made its goal to provide a variety of educational services designed to help individuals everywhere take control of their financial situation and gain the peace of mind that comes from improved spending habits, increased savings, and the wise use of credit. |
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THE POWER OF THE SHIELD: CallShield was invented by an attorney to relieve the stress of harassing collection calls to consumers while in the program. The Shield will re-direct any collection calls clients receive to our office without clients ever having to say a word or to ever speak to a collector. |
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The legal network provides members with access to a carefully selected nationwide network of law professionals that have contracted to provide free and discounted care in the following fields: Legal Care, Tax Advice & Tax Return Preparation, Identity Theft & Restoration & Insurance and Financial Education. The legal network can also help clients who get sued while in the program. |
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The Consumer Savings Network offers discounts and helpful money savings tips for Shopping, Travel & Vacation, Automotive Club, Health & Dental Benefits, Entertainment, Dining, Hotel Home… |
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Clients receive access to their very own welcome package and relevant program information. The Welcome Package gives clients an in-depth overview of the program from Day One to Graduation. For those clients who don’t have internet access, we mail them a Welcome Package upon acceptance in the program. |
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Why choose a BSI/TASC Accredited company that specializes in Customer Care, Creditor Relationships and the Negotiation of unsecured debts to service your clients.
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Reduce Operating Costs: Companies that try to do everything themselves may incur vastly higher research, development, marketing and deployment expenses, all of which are passed on to the customer. An outside provider's lower cost structure, which may be the result of a greater economy of scale or other advantage based on specialization, reduces a company's operating costs and increases its competitive advantage. |
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Improve Company Focus: Outsourcing lets a company focus on its core business by having operational functions assumed by an outside expert. Freed from devoting energy to areas that are not in its expertise, the company can focus its resources on meeting its customers' needs. |
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Resources not Available Internally: Companies outsource because they do not have access to the required resources within the company. Outsourcing is a viable alternative to building the needed capability from the ground. |
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Access to cutting edge capabilities: World class providers make extensive investments in technology, processes, and people. They gain expertise by working with many clients facing similar challenges. This combination of specialization and expertise gives customers a competitive advantage and helps them avoid the cost of chasing technology and training. |
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Reduce Direct Labor Costs: If you are either servicing your clients in-house or are thinking about it, then most likely you are also carrying direct labor costs that are putting a strain on your already tight budget. As an integral part of customer service, customer service specialists and managers are imperative to the success of your process. Yet, hiring such staff as Full-Time Employees means not only having to pay their salaries, workmen’s compensation, payroll taxes but also having to provide them with benefits. By outsourcing all or part of customer service process, you can gain greater control, streamline your staff, and greatly reduce or eliminate these expenses. |
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Free resources for other purposes: Every organization has limits on the resources available to it. Outsourcing permits an organization to redirect its resources, most often human resources, from non core activities toward activities which serve the company better. The organization can redirect these people or at least the staff slots they represent onto greater value adding activities. People whose energies are currently focused internally can now be focused externally -- on the enrollment process. |
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Reduce risk: Tremendous risks are associated with the investments an organization makes. Markets, competition, government regulations, financial conditions and technologies can all change rather quickly. Keeping up with these changes, especially in the debt settlement business can be very challenging. Outsourcing providers make investments on behalf of many clients, not just one. Shared investment spreads risk, and significantly reduces the risk borne by a single company. |
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Enhance the customer experience: With SCOA, your clients will receive 24X7, Multi-lingual support that has been perfected over time and tested on thousands of clients. |
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Compliance…Compliance…Compliance: Partner with an outsourcing company that invests dollars on the industry’s best attorneys to help keep us all out of trouble and in compliance with the ever-changing debt settlement business. |
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Completion Rates: With all of the above, SCOA achieves higher completion rates for clients enrolled in debt settlement which results in happier clients, referrals from existing clients and more cash to your company in the process |
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